About us

A technician's approach.
A business owner's urgency.

Whether your POS crashes right before a rush, your Wi-Fi fails minutes before opening, or your VoIP phones go silent at the end of a long day, we're the ones you call. We know what it's like to wait for help and lose valuable time, so we built our service around speed, reliability and keeping your business moving. IT support should be human, local and fast.

What we stand for

Technology should work for you — not against you.

Speed with substance

Fast service, but never rushed work.

Clarity over confusion

No jargon. No surprises.

Consistency every time

Whether it's a printer or a full install, the same commitment.

Our origin story

Rapid IT Services was founded by Sai Atluri, a field engineer with years of in-the-trenches IT experience. After working with national technology service providers and seeing the impact of slow response times and impersonal, outsourced support, Sai set out to build something different: responsive, locally rooted, and focused on hands-on relationships with businesses across British Columbia.

Demonstrate accountability, resolve issues thoroughly, and ensure full functionality before departure.

Meet our team

Sai Prakash

Founder & CEO

Vishnu Vardhan

Project Manager

Likhith Uppela

Senior Technical Engineer

Srinivas

Field Technician

FAQs

What kind of IT services do you provide onsite?

Network troubleshooting, printer and peripheral support, hardware installation and decommissioning, VoIP setup, and complete tech setups for retail and office environments.

Are you available for emergency or after-hours support?

Yes — we operate 24/7, including weekends and holidays. If it's urgent, call +1 (236) 865-3456 for immediate onsite dispatch.

What areas do you serve?

Vancouver, Burnaby, Surrey, Richmond, Coquitlam, Langley, Delta and New Westminster. We also travel to Vancouver Island and remote towns on request.

Can you help with new store or office setups?

Absolutely. We handle full tech setups including cabling, device installation, VoIP phone systems, internet configuration and more.

How do I request a technician?

Call us, email us, or use the contact form. We'll confirm your request quickly and schedule a technician at your convenience.

Need help now?

Get a technician onsite — day or night.

24/7 — including after hours, weekends & holidays.