Rapid IT ServicesOnsite IT support that shows up fast — and fixes it right.
Network outages, POS failures, Wi-Fi, CCTV and new site setups for retail stores, offices, warehouses and data centers across BC. Local technicians, available 24/7.
- 24/7
- Dispatch, including holidays
- Onsite
- Real technicians at your site, not a call centre
- 7+ yrs
- Enterprise field experience
- BC-wide
- Lower Mainland & Vancouver Island
What we do
Full-coverage onsite IT services
From the comms room to the checkout counter — one call gets a skilled technician to your site.
Network Install & Troubleshooting
Router, switch and cabling installs plus rapid outage response.
Learn more →02Network Decommission
Clean, documented removal of network gear for closures and upgrades.
Learn more →03Access Points
Wi-Fi access points placed, configured and secured for full coverage.
Learn more →04CCTV Installation
Indoor and outdoor camera systems with remote viewing.
Learn more →05Desktop & Printer Setup
Workstation and printer rollouts, ready to use on day one.
Learn more →06POS System Installations
Retail point-of-sale hardware installed and integrated.
Learn more →07Break/Fix Services
Fast diagnostics and repair when equipment fails.
Learn more →08Preventive Maintenance
Scheduled checks that catch problems before they cause downtime.
Learn more →09Emergency Dispatch
24×7 response for outages and urgent onsite issues anywhere in BC.
Learn more →Why Rapid IT
The local IT partner that answers the phone.
We're not a ticket queue or an outsourced dispatcher. We're BC-based technicians who know what downtime costs a business — and we stay until it's working.
Available 24/7
Fast response, day or night.
Local experts
Based in BC and ready for dispatch.
Skilled technicians
7+ years of enterprise field experience.
Diverse IT support
Retail, commercial, offices, clinics and more.
How it works
From call to fixed in four steps
- 1
Tell us what's wrong
Call, email or send the form with your site address and the issue.
- 2
We confirm & dispatch
We confirm scope and timing, then send a technician — right away for emergencies.
- 3
Fixed onsite
Your technician resolves the issue and tests everything before leaving.
- 4
Wrap-up report
You get a summary of the work done and any follow-up recommendations.
Who we serve
Built for businesses that can't afford downtime
Retail & franchises
POS, Wi-Fi and network support that keeps the tills running.
Corporate offices
Workstations, printers, VoIP and network infrastructure.
Warehouses & logistics
Wireless coverage, label printers and rugged device support.
Data centers
Smart hands, rack work and emergency network repair.
Restaurants & hospitality
Fast after-hours fixes so service isn't interrupted.
Clinics
Reliable, tidy setups for front desks and exam rooms.
Our work
Recent projects across BC
- Installed and configured Aruba switches and APs in 9 stores for 7-Eleven with live cutover
- Replaced POS and network peripherals across 3 Chevron stores and an IT facility
- Emergency network repair at a Cologix data center in Vancouver
★★★★★
“Quick response and professional service. The technician arrived on time and fixed our network issues without disrupting our business.”
★★★★★
“We called Rapid IT Services after-hours, and they were on-site within an hour. Exceptional support!”
★★★★★
“They handled our store's tech setup from start to finish. Clean, fast, and reliable work. Highly recommended.”
Where we work
Across the Lower Mainland & Vancouver Island
Daily coverage throughout Metro Vancouver, with travel to Vancouver Island and remote BC towns on request.
- Vancouver
- Burnaby
- Surrey
- Richmond
- Coquitlam
- Langley
- Delta
- New Westminster
- Vancouver Island
FAQ
Common questions
What kind of IT services do you provide onsite?+
Network troubleshooting, printer and peripheral support, hardware installation and decommissioning, VoIP setup, and complete tech setups for retail and office environments.
Are you available for emergency or after-hours support?+
Yes — we operate 24/7, including weekends and holidays. If it's urgent, call +1 (236) 865-3456 for immediate onsite dispatch.
What areas do you serve?+
Vancouver, Burnaby, Surrey, Richmond, Coquitlam, Langley, Delta and New Westminster. We also travel to Vancouver Island and remote towns on request.
Can you help with new store or office setups?+
Absolutely. We handle full tech setups including cabling, device installation, VoIP phone systems, internet configuration and more.
How do I request a technician?+
Call us, email us, or use the contact form. We'll confirm your request quickly and schedule a technician at your convenience.
Still have questions?
+1 (236) 865-3456Need help now?
Get a technician onsite — day or night.
24/7 — including after hours, weekends & holidays.